Refund & Cancellation Policy

(Kundali, Palmistry, Numerology, Matchmaking, Past Life, Remedies, Muhurtam, Complete Reading, Ask AstroVeda)

Once a reading has been generated and delivered to your account, the purchase is final and non-refundable. This is a digital product delivered instantly and in full at the moment of generation, so standard cancellation windows for physical goods do not apply.

If a reading fails to generate due to a technical error on our side (for example, a server error, or a payment captured with no reading produced), we will either regenerate the reading at no additional cost or issue a full refund, at your choice. Use the Support / Help button at the bottom of any page and include your order ID. We resolve these within 3 business days.

The subscription grants a pool of 30 reading credits usable at your own pace within a 30-day window, capped by whichever limit is reached first: 30 readings generated, or 30 days elapsed. This plan does not auto-renew.

Subscriptions are non-refundable once any reading has been generated against the credit pool. If you subscribe and generate zero readings, you may request a full refund within 24 hours of purchase via the Support / Help button.

Because these are fulfilled by a human practitioner, a request submitted more than 24 hours before the practitioner has started work may be cancelled for a full refund via the Support / Help button. Once the practitioner has begun preparing your consultation, it is non-refundable, though if it is not delivered within the promised 48 to 72 hour window, contact us for a resolution.

If Razorpay captured a payment but your account was not correctly credited with access (a “stuck” charge or duplicate charge), reach us via the Support / Help button with your Razorpay payment ID. We verify and refund within 5 to 7 business days, in line with Razorpay’s standard settlement timelines.

Click the Support / Help button at the bottom of any page and include your registered account details, the order / payment ID, and a short description of the issue. We aim to respond within 48 hours.